Privacy Matters

Protecting your data with commitment and compliance to UK and European regulations.

Committed to Your Privacy and Security

At Otopoetic Limited, we prioritise your privacy and adhere to data protection laws to safeguard your personal information while providing exceptional services.

Privacy Policy for Otopoetic Limited

Last Updated: 27th November 2024

Otopoetic Limited (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website (www.otopoetic.com), engage with our services, or interact with us. By using our website, you agree to the terms of this policy.

1. Who We Are

Otopoetic Limited is a company registered in Northern Ireland, operating across the UK and Europe. We specialize in helping organizations achieve sustainable growth through innovative, adaptive systems. For any queries regarding this Privacy Policy, please contact us using the details provided below.

2. What Information We Collect

We may collect and process the following types of personal data:
• Contact Information: Name, email address, phone number, and address.
• Business Information: Company name, job title, and other professional details.
• Usage Data: Details of your visits to our website, including IP address, browser type, pages visited, and interaction data.
• Communications: Records of your correspondence with us, such as email or website inquiries

We do not collect sensitive personal data unless required and explicitly consented to.

3. How We Use Your Information

We use your information to:
• Provide and improve our services.
• Respond to your inquiries and provide customer support.
• Send you updates about our services, events, and news (if you opt in).
• Comply with legal obligations or regulatory requirements.
• Conduct website analytics to enhance user experience.

We ensure that any marketing communications comply with applicable laws, and you can opt out anytime.

4. Legal Basis for Processing

We process your personal data based on:
• Consent: When you provide consent for marketing or data collection.
• Contractual Necessity: To fulfill agreements or deliver our services.
• Legitimate Interest: To improve services, maintain website security, or send relevant communications.
• Legal Obligations: To comply with laws and regulations applicable in the UK and Europe.

5. How We Protect Your Information

We implement robust security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and secure servers.

6. Sharing Your Data

We do not sell or trade your personal information. We may share your data with:
• Trusted service providers (e.g., hosting, analytics, or email providers) under strict confidentiality agreements.
• Legal authorities when required by law or to enforce our legal rights.
• Affiliates or partners as part of joint ventures, provided they comply with this Privacy Policy.

7. International Data Transfers

Your personal data may be transferred to and stored in countries outside the UK or the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards, such as Standard Contractual Clauses or equivalent mechanisms, are in place to protect your data.

8. Your Rights

Under applicable data protection laws, including the UK GDPR and EU GDPR, you have the right to:
• Access: Request details of the personal data we hold about you.
• Rectify: Correct any inaccuracies in your data.
• Erase: Request deletion of your personal data (where applicable).
• Restrict Processing: Limit the processing of your data in certain circumstances.
• Object: Opt out of data processing for direct marketing or other legitimate interests.
• Data Portability: Receive your personal data in a structured, machine-readable format.
• Withdraw Consent: Revoke consent for data processing at any time.

To exercise your rights, contact us at privacy@otopoetic.com.

9. Cookies

We use cookies to enhance your experience on our website. These may include:
• Necessary Cookies: Essential for site functionality.
• Analytical Cookies: Track user interactions to improve website performance.
• Marketing Cookies: Deliver tailored advertisements.

You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.

10. Retention of Data

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Once no longer required, your data will be securely deleted or anonymized.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies when visiting these sites.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or a notice on our website.

13. Contact Us

For questions, concerns, or to exercise your data rights, please contact us at:
Email: privacy@otopoetic.com

If you are dissatisfied, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local Data Protection Authority in Europe.

Your trust is important to us, and we are committed to protecting your privacy.

Get in Touch

Feel free to reach out with any inquiries. Our team is here to assist you and will respond promptly.

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